Vapesoko shipping policy

Shopping and delivery policy

Vapesoko Shipping Guide

At Vapesoko, we are dedicated to delivering your vaping products quickly and reliably. Our shipping policy is designed to ensure a seamless experience for all our customers. Please review the details below:

  • Order Processing: All orders are processed and shipped within 1 hour of placement during business hours (Monday–Sunday, 8 AM–10 PM), unless otherwise stated. Orders placed outside these hours will be processed the next business day.
  • Free Shipping: We offer free standard shipping on all orders above Ksh 1,500 within Nairobi, Kenya. For orders below Ksh 1,500 or expedited delivery options, shipping fees will be communicated before delivery.
  • Shipping Carriers: We partner with trusted courier services, including Wells Fargo, Mash Poa, Easy Coach, Modern Coast, and other reliable providers, to ensure timely delivery. The carrier selected may vary based on your location and order requirements.
  • Delivery Times:
  • Nairobi and its Environs: Standard delivery typically takes 1-2 hours.
  • Other Regions in Kenya: Delivery may take 1-2 business days, depending on your location.
  • Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather or carrier delays.
  • Order Tracking: Every order comes with a tracking number, which will be sent to you via email, SMS, or WhatsApp once your order has shipped. You can use this to monitor your package’s progress.
  • International Shipping: Currently, we only ship within Kenya. For inquiries about international shipping, please contact us at vapesoko@gmail.com.
  • Lost or Damaged Packages: While we strive to ensure every order arrives safely, Vapesoko is not responsible for delays, lost packages, or damages caused by the shipping carrier. However, we will work with you and the carrier to resolve issues promptly. Please report any issues within 48 hours of delivery.
  • Return Shipping: For eligible returns (see our Return Policy), customers may be responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  • Contact Us: If you have any questions, concerns, or need assistance with your order, our team is here to help! Reach out to us at vapesoko@gmail.com or via WhatsApp at +254716592999.

Thank you for choosing Vapesoko for your vaping needs! We’re committed to making your shopping experience exceptional.