Vapesoko Terms and conditions

1. Acceptance of Terms

By accessing Vapesoko.co.ke or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Eligibility and Age Restriction

Our products are for individuals aged 18 and above. By ordering, you confirm you are 18 or older. We may request age verification. Our products are not suitable for minors, pregnant women, or individuals with medical conditions.

3. Prohibited Uses

You may not use our website for illegal activities, reselling products without permission, or attempting to harm the site (e.g., hacking). Violations may result in account suspension or legal action.

4. Pricing and Payment

Prices are in Kenyan Shillings (KES) and include VAT where applicable. Delivery fees may apply and will be shown at checkout. We accept payments via M-Pesa, Cash or PayPal. Prices may change without notice.

5. Shipping and Delivery

We aim to deliver within 1-2 hours in Nairobi and 1-2 business days elsewhere in Kenya. Delivery times are estimates and may vary. Tracking information will be provided where available. Vapesoko is not liable for lost or damaged shipments, but we will assist in resolving issues with the courier.

6. Returns and Refunds

- Faulty Products: Contact us within 7 days of delivery to arrange a return. Products must be unused, in original packaging, and will be inspected. Refunds or replacements will be issued within 14 days of approval.

- Non-Faulty Products: We do not accept returns for non-faulty products if the packaging seal is broken, due to hygiene and safety regulations.

- Process: Contact us on +254716592999 or Email vapesoko@gmail.com with your order number and issue. Return shipping costs for faulty products are covered by us.

7. Order Cancellations

You may cancel your order within 1 hour of placement by contacting +254716592999. Cancellations after dispatch are not permitted, but you may return faulty products as per our Returns Policy.

8. Liability and Disclaimers

Vapesoko is not liable for damages from improper product use or failure to follow instructions. Vaping carries health risks, and users assume responsibility for their use. Our liability for website or product issues is limited to the purchase price of the product.

9.Privacy and Data Protection Summary

We are committed to protecting your privacy. We collect personal information such as your name, contact details, and usage data when you interact with our website, only to provide and improve our services, process transactions, and communicate with you. Your data is securely stored, used lawfully, and not shared with third parties except as required for service delivery (e.g., payment processors) or legal compliance. Under Kenya’s Data Protection Act, 2019, you have rights to access, correct, or request deletion of your data. We implement robust security measures to safeguard your information. For any inquiries, contact us directly.

10. Intellectual Property

All content on Vapesoko.co.ke, including logos, images, and text, is owned by Vapesoko and protected by copyright. Unauthorized use or reproduction is prohibited.

11. Force Majeure

Vapesoko is not liable for delays or failure to perform due to events beyond our control, such as natural disasters, strikes, or government restrictions.

12. Changes to Terms

We may update these Terms and Conditions. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

13. Health and Safety Warning

Our products contain nicotine, an addictive substance. Vaping may pose health risks. Consult a healthcare professional before use, especially if you have medical conditions or are pregnant.

14. Governing Law

These Terms are governed by the laws of Kenya. Disputes will be resolved in Kenyan courts.

15. Contact Us

For questions, contact us at +254716592999 or Email vapesoko@gmail.com.